If you've ever had to switch between browser tabs when a call comes in while working in HubSpot, Aircall's latest update is about to transform your workflow.

The new inbound calling functionality works directly within HubSpot—and it's the upgrade sales and service professionals have been waiting for.

The Integration We've All Been Waiting For

Let's be direct: Aircall has rolled out inbound calling functionality directly within HubSpot, eliminating one of the most common productivity disruptions in sales and customer service.

When you're deep in contact records or crafting follow-up strategies and a call comes in, you no longer need to abandon your work. The call appears right there in HubSpot, allowing you to answer without losing your place or train of thought.

Why This Integration Actually Matters

This isn't just another feature addition—it's a fundamental improvement to how sales and service teams operate:

1. Uninterrupted Workflow

The days of choosing between finishing your notes or answering a call are over. With Aircall's inbound calling update, you can navigate freely within HubSpot during calls. Update contact records, check your pipeline, or review tasks—all while speaking with prospects or customers.

2. Automatic Call Documentation

Manual data entry is both time-consuming and prone to errors. The new integration automatically logs inbound call details in the HubSpot Call Index Page, ensuring every interaction is documented without additional effort. This creates a reliable record you can reference weeks or months later.

3. Complete Context at Your Fingertips

With call history and notes centralised in HubSpot, you'll always have the context needed for meaningful conversations. This eliminates the need to ask clients to repeat information they've already shared, creating a more professional experience.

How It Works

Aircall has leveraged HubSpot's Calling Extensions SDK to create this functionality. The integration displays Aircall's interface in a separate window within HubSpot—clean, unobtrusive, and effective.

One minor detail worth noting: inbound calls won't automatically take over your screen. You'll need to click on the Aircall window to interact with the call, which actually provides more control over your workspace.

Simple Setup Process

If you're already using Aircall, you're automatically enrolled in the public beta for inbound calls. For everyone else, switching to Aircall as your default calling provider is straightforward:

  1. Click the Call icon in HubSpot's navigation bar
  2. Select "Change provider"
  3. Choose Aircall

No complex configuration or IT support required.

The Strategic Advantage

In today's competitive business environment, efficiency isn't optional—it's essential. Every minute saved from switching between applications is time you can invest in building relationships with prospects or improving customer satisfaction.

As customer expectations continue to rise, tools that allow you to be more present, informed, and responsive provide a tangible competitive advantage. They don't just help you work better—they help you deliver experiences that stand out.

The Bottom Line: Practical Efficiency

Aircall's inbound calling update for HubSpot removes unnecessary friction from your daily workflow. It saves time, reduces mental overhead, and helps ensure important details are captured consistently.

In the realm of sales and service technology, these practical improvements often deliver the most significant impact on day-to-day operations and results. True productivity isn't about working harder—it's about removing obstacles that slow you down.

The next time your phone rings while you're in HubSpot, you can answer with confidence, knowing your workflow remains intact and your data will be automatically captured. This is what thoughtful integration looks like—technology that adapts to how you work, not the other way around.

Ready to Transform Your Sales and Service Communication?

As certified Aircall partners, we're uniquely positioned to help you implement this game-changing integration and optimise it for your specific business needs.

Feel free to reach out to discuss how we can help you leverage this powerful new capability.