Privacy Policy

Website: https://www.nbh.co
Type of website: HubSpot Solutions Partner Agency
Effective Date: 1st day of February, 2022 (Updated)

This Privacy Policy applies to https://www.nbh.co (the “Site”), which is owned and operated by Trav White, who also serves as the data controller. You may contact Trav White at:

• Email: weare (at) nbh.co
• Phone: (13) 0071 6141
• Mailing Address: Level 2, Suite 2B, 130 Commercial Road, Tenerife, Queensland, Australia

By using our Site, you agree to the conditions set out in this Privacy Policy.

1. Scope and Compliance

We are committed to protecting your personal data in accordance with:

• The Australian Privacy Principles (APPs) under the Privacy Act 1988.
• The General Data Protection Regulation (GDPR) for users in the European Union (EU) and the United Kingdom (UK).
• The California Consumer Privacy Act (CCPA), if and to the extent it applies to personal data of California residents.

2. Legal Basis for Processing (GDPR)

For users in the EU/UK, we only collect and process personal data when we have a valid legal basis under Article 6 of the GDPR. This includes:

• When you have provided consent to processing for specific purposes.
• When processing is necessary for our legitimate interests (unless overridden by your fundamental rights and freedoms), such as for the conduct of business or marketing.

3. Personal Data We Collect

We collect only the data necessary for the purposes described in this Privacy Policy.

Automatically Collected Data

• IP address
• Approximate location (city, state, country) based on IP
• Clicked links
• Content viewed

Data Collected in a Non-Automatic Way

• First and last name
• Email address
• Phone number
• Auto-fill data through forms on our Site (via HubSpot)

4. How We Use Personal Data

Collected data is used for:

• Marketing & Sales Analytics (e.g., analysing how visitors use our Site)
• Communication (e.g., responding to inquiries or requests)

For users who have provided contact details, we may also track:

• Email opens and clicks
• Website interactions
• Invoice openings and payments (to manage client billing and track invoice statuses within HubSpot)
• Remarketing and conversion tracking

5. Data Retention

We store personal data for up to three (3) years unless:

• You request deletion or modification sooner.
• A longer retention period is required or permitted by law.

You may request deletion at any time before the 3-year period by reaching us via email, phone, or other methods described below.

6. How to Access, Modify, Delete, or Challenge Collected Data

If you wish to:

• Confirm whether we hold any personal data about you.
• Access, correct, or delete your personal data.
• Exercise any other rights under the GDPR or the Privacy Act 1988.

You may contact us by email at weare ( at) nbh.co or by phone at (13) 0071 6141. You may also write to our physical address. We accept data subject requests through any reasonable method of communication.

7. Disclosure of Personal Data

We may disclose personal data:

• Internally to our employees who need it for legitimate business or compliance purposes.
• Externally to certain third parties under the following conditions:
  • HubSpot and Google for data storage, analytics, or marketing services.
  • Professional advisors (e.g., auditors, legal advisors, insurers) under strict confidentiality and solely for legitimate business or legal requirements.

We will not sell or share your personal data except in the following situations:

• If the law requires it.
• If necessary for legal proceedings.
• To protect our rights.
• In the event of a company sale or merger.

8. International Data Transfers

We may transfer personal data to countries such as the United States. When we do, we rely on the following to protect your information:

• Adequacy decisions by the relevant data-protection authority, where applicable.
• Standard Contractual Clauses (SCCs) or equivalent safeguards, ensuring GDPR and/or APP compliance.

9. Use of Cookies

We use cookies to:

• Remember your preferences (functional cookies).
• Analyse site use (analytical cookies).
• Personalise marketing (targeting cookies).
• Facilitate engagement tracking using third-party cookies from HubSpot and Google.

You can disable cookies or opt out of certain types of tracking through your browser settings or by clicking “unsubscribe” in marketing emails.

10. Australian Privacy Principles (APP)

In addition to GDPR obligations, we adhere to the APPs under the Privacy Act 1988 and are regulated by the Office of the Australian Information Commissioner (OAIC). If you believe we have breached the APPs, you may lodge a complaint with us or directly with the OAIC.

11. CCPA (California Residents)

If the CCPA applies to you, you may have additional rights (e.g., right to know, delete, or opt out of the sale of personal information). Please contact us to exercise any applicable rights under California law.

12. Data Security Measures

We use industry-standard safeguards such as SSL/TLS encryption to protect data in transit and restrict data access internally. Where possible, data is encrypted at rest within HubSpot and other systems. Access to personal data is limited to authorized personnel who require it for business operations.

13. Data Breach Notification

We have an internal procedure for handling data breaches. If a breach compromising your personal data occurs:

• We will notify relevant supervisory authorities and affected individuals within 72 hours, if required by law.
• We will provide details specifying the nature of the breach and any recommended steps for affected users to protect themselves further.

14. Children’s Privacy

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that a child under 16 has provided personal data, we will delete it as soon as possible unless we have a legal obligation to retain it.

15. Liability and Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy policies or practices of linked sites. We accept no liability for their usage of your data. We recommend that you review the privacy policies of any third-party sites you visit.

16. Modifications

We may amend this Privacy Policy from time to time to remain compliant with the law or to reflect changes in our data collection practices. When we update our Privacy Policy, we will revise the “Effective Date” at the top. In some cases, we may also notify you via email.

17. Contact Information

If you have any questions, concerns, or complaints about our Privacy Policy or data handling practices, you can contact our Data Protection Officer:

• Name: Amanda Barna
• Email: weare (at) nbh.co
• Phone: (13) 0071 6141
• Address: Level 2, Suite 2B, 130 Commercial Road, Tenerife, Queensland, Australia

You can also direct general inquiries to us at weare (at) nbh.co or the phone number above.