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Customer Service & Ticketing

Support, retain, and grow your customer base
Customer Service & CX

Because your customers expect quality and so should you

Streamline processes and empower your customers through better customer service management so you can satisfy your customers every step of the way.

Scale whilst offering impeccable service

With customers wanting efficient resolutions faster, ensuring you can deliver while scaling is our speciality; some services we'll love doing for you are...

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Chatbot Development

Offer seamless conversation opportunities to have a 24/7 support 'person' on standby to offer guidance on common FAQs, book meetings and even qualify leads.

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Support Ticketing

Organise and automate processes while having the flexibility to involve several support reps to best solve customer queries, all while completely avoiding human error.

How we help you better service your people...

Live Chat Setup

Connecting you live with your website visitors to engage and convert.

Knowledge Base Setup

Curating an on-brand self-serve customer service library, empowering your customers to solve their queries effortlessly. 

Facebook Messenger Integration

Easy automation to have all of your cross-platform customer engagement homed in a single CRM.

NPS Surveying

Follow how likely your customers are to give positive word-of-mouth about your company.

Customer Feedback Surveying

Discover how satisfied your customers are to discover opportunities to optimise your product, service and overall brand experience.

We're not big on problems, just solutions

Here are some of the problems that have been thrown at us in the past that we've managed to solve. Any of them sound familiar?

Chat to us
"We feel like we could be doing more in offering a great customer experience."
"We're inundated with customer requests and aren't able to deliver consistent customer experience."
"We're needing to offer customer support that's still on brand when our reps aren't online."
"We're needing greater flexibility for our reps to solve customer queries with minimal effort."

Where else we can extend a helping hand

  • Centralised Inbox Setup & Management
  • Chatbot set up
  • Chatbot Automation
  • Social platform inbox automation
  • Ticketing Segmentation
  • Team notification set up (Slack/Email) 
  • Ticketing SLA Set up

Neighbourhoods we’ve grown with Customer Service & Ticketing

View all work
Customer Service Enablement

Terrascope

90%

Time Saved in Manual Data Extraction and Reporting

92%

Time Saved in Filtering Data for Agile Decision-Making

90%
Time Saved in Checking and Setting Customer Tiers
Website Development

lil' off the top

65%

Growth in YouTube Subscribers

120

New Students within 6 months

1.8m

Video Views on YouTube

Don't just take it from us

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SwitchDin
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“Working with Neighbourhood for Flight Centre Travel Academy has been an amazing partnership experience from start to finish. Highlights included sticking to all timeframes, flexibility in approach, SEO and SEM advice and a fun team to work with. Enquiry results from the new website have also seen an immediate spike."

Cameron Boyd
General Manager, Flight Centre Travel Group

"If you are looking for an agency that will feel like an extension of your own team, look no further than Neighbourhood! We engaged Neighbourhood to help us with a significant renovation and continued custom build-out of our HubSpot Professional Growth suite, including solutions across CRM, Sales, Marketing, Service and CMS Hubs and the thousands of features these enable! As a rapidly growing start-up -to scale-up evolving business, with teams and operations in Australia and USA, having effective and scaleable systems that enable the business and its people to thrive in these conditions has been integral to our success here at Plungie"

James Murphy
Plungie

“The NBH team have been a massive help throughout multiple projects and support requests. They not only helped solve our challenges but also educated us on HubSpot which has allowed us to gain more value from the platform. Thanks, guys!”

Kim Horner
Australian Institute of Fitness
"We found working with Neighbourhood was an amazing experience. You made the process really easy to understand and were very thorough and made sure we covered all bases with our HubSpot account. You guys were really helpful and you made it really EASY!"
Nicole Eaton
Nutra Organics

“Passionate, creative and innovative agency. Very trusting and easy to collaborate with.”

Rebecca Mancini
Mini Australia

“As the CEO of ATDW, I can unreservedly say that working with NBH has been a game changer for our business. They’re uber smart, refreshingly honest, sincerely committed, highly skilled - and most of all they’re a delight to work with.”

Jan Hutton
ATDW
"I've had engagement with other agencies in the past and I would rate Neighbourhood as one of the best experiences I've had with a marketing agency. The quality of the support, the advice that was given, the professionalism as well but also the communication ... we tackled some pretty heavy problems but we managed to overcome them. It also exposed us to some tools we weren't familiar with."
Marcelo Carvalho
SwitchDin

"We've worked with Neighbourhood for 12 months on different projects, the most recent being implementation of HubSpot as our business sales & marketing CRM. There's some complexity in financial services (the sales process doesn't run in a straight line, it's more like a zig zag). The team helped bring the features and benefits come to life, then learnt a great deal about our industry, our business, our team and sales and marketing processes. Big shout out to Geordie for leading the implementation across 4 months. We consider him part of our team. If you're considering Neighbourhood and HubSpot for your business, DO IT."

Lisa Bond
Tribeca Finiacial
Neighbourhood Digital Agency Contact1300 71 61 41
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