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Support Ticketing

Memorable customer service begins with great customer service management. Organise, optimise and prioritise with Support Ticketing implementation.

Through support software, Support Tickets are interactions between customers and customer service teams to resolve their queries.

Before you turn your nose the other way from the idea of waiting for your ticket number to be called out at your local registry, Support Ticketing isn't quite this approach.

Through some nifty software, we establish individual support tickets as a numbered request that keeps every form of contact with the customer under a 'ticket'. Why? Well, you're customer service management trickles into the quality of CX you offer, so shouldn't your customer have their queries solved as quickly, and smoothly as possible?

How Support Ticketing benefits your business

01

Understanding where your customer is in their journey at any time

02

Consolidating all contact with the customer to reduce back-and-forth email chains or extended wait times

03

Offer your customer service team support in locating support tickets effortlessly, whilst offering context in every interaction

How Neighbourhood helps implement Ticketing

01

Together, we'll map out your customer service process and assign response time requirements for your service team - supporting them support your customers

02

Next, we'll create your customer service ticket pipeline with automatic reminders for front-end and back-end users

03

Finally, Neighbourhood will train your customer service team to use the process through in-depth workshops - upskilling them in utilising HubSpot

Streamline your customer service - everyone wins

Support ticketing is something everyone can smile about. It offers a straightforward, linear journey for your customers that feels more or less seamless, whilst empowering your team to serve your customers best. 

If you're eager to fine-tune how you grow, interact and nurture your customer base, why not start with support ticketing? Reach out!

Do you feel like a Sales Bootcamp is your next step in the right direction?
Contact Us

Neighbourhoods we’ve grown with Sales & CRM services

View all work
HubSpot Onboarding & Support

Play Matters

97,000+

Searches on the Play Experience search tool

22,500

Family memberships created

42,000

Attendees created for Play Experiences through the website

Marketing & Sales Alignment

Siera Group

$20m+

Revenue Generated in First Four Months

93.68%

Increase in Monthly Deals Created

844

Form Submissions in First Four Months

Don't just take it from us

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ATDW-testimonial-logo_black
SwitchDin
TRIBECA-LOGO

“Working with Neighbourhood for Flight Centre Travel Academy has been an amazing partnership experience from start to finish. Highlights included sticking to all timeframes, flexibility in approach, SEO and SEM advice and a fun team to work with. Enquiry results from the new website have also seen an immediate spike."

Cameron Boyd
General Manager, Flight Centre Travel Group

"If you are looking for an agency that will feel like an extension of your own team, look no further than Neighbourhood! We engaged Neighbourhood to help us with a significant renovation and continued custom build-out of our HubSpot Professional Growth suite, including solutions across CRM, Sales, Marketing, Service and CMS Hubs and the thousands of features these enable! As a rapidly growing start-up -to scale-up evolving business, with teams and operations in Australia and USA, having effective and scaleable systems that enable the business and its people to thrive in these conditions has been integral to our success here at Plungie"

James Murphy
Plungie

“The NBH team have been a massive help throughout multiple projects and support requests. They not only helped solve our challenges but also educated us on HubSpot which has allowed us to gain more value from the platform. Thanks, guys!”

Kim Horner
Australian Institute of Fitness
"We found working with Neighbourhood was an amazing experience. You made the process really easy to understand and were very thorough and made sure we covered all bases with our HubSpot account. You guys were really helpful and you made it really EASY!"
Nicole Eaton
Nutra Organics

“Passionate, creative and innovative agency. Very trusting and easy to collaborate with.”

Rebecca Mancini
Mini Australia

“As the CEO of ATDW, I can unreservedly say that working with NBH has been a game changer for our business. They’re uber smart, refreshingly honest, sincerely committed, highly skilled - and most of all they’re a delight to work with.”

Jan Hutton
ATDW
"I've had engagement with other agencies in the past and I would rate Neighbourhood as one of the best experiences I've had with a marketing agency. The quality of the support, the advice that was given, the professionalism as well but also the communication ... we tackled some pretty heavy problems but we managed to overcome them. It also exposed us to some tools we weren't familiar with."
Marcelo Carvalho
SwitchDin

"We've worked with Neighbourhood for 12 months on different projects, the most recent being implementation of HubSpot as our business sales & marketing CRM. There's some complexity in financial services (the sales process doesn't run in a straight line, it's more like a zig zag). The team helped bring the features and benefits come to life, then learnt a great deal about our industry, our business, our team and sales and marketing processes. Big shout out to Geordie for leading the implementation across 4 months. We consider him part of our team. If you're considering Neighbourhood and HubSpot for your business, DO IT."

Lisa Bond
Tribeca Finiacial
Neighbourhood Digital Agency Contact1300 71 61 41
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